Case Severity

In addition to case types, Dispatch allows you to specify the case's severity.

Name: The name of the case severity presented to the user.

Description: The description of the case severity presented to the user.

View Order: The order in which the severity will be listed in menus and dropdowns.

Color: The color used for the case severity in the UI.

Default Case Severity: If the reporter of a case does not provide a severity, a default will be used. Enable the setting to make this case severity the default.

Enabled: Whether this case severity is enabled or not.