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Support

General Support​

We provide support via our Github issue tracker. We do our best to respond in a timeline manner, but please keep in mind that open source is not a core responsibility of our job and we provide the code and support on a best effort basis.

Reporting a Security Issue​

We ask that you do not report a security issue to our standard GitHub issue tracker.

If you believe you've identified a security issue with Dispatch, please report it via our public Netflix bug bounty program at https://bugcrowd.com/netflix

Once you've submitted the issue, it will be handled by our triage team, typically within 48 hours.

Support Versions​

At any given time, we will provide security support for the master branch and the two most recent releases.

Disclosure Process​

Our process for taking a security issue from private discussion to public disclosure involves multiple steps.

Approximately one week before full public disclosure, we will send advance notification of the issue to a list of people and organizations, primarily composed of known users of Dispatch. This notification will consist of an email message containing:

  • A full description of the issue and the affected versions of Dispatch.
  • The steps we will be taking to remedy the issue.
  • The patches, if any, will be applied to Dispatch.
  • The date on which the dispatch team will apply these patches, issue new releases, and publicly disclose the issue.

Simultaneously, the reporter of the issue will receive notification of the date we plan to make the issue public.

On the day of disclosure, we will take the following steps:

  • Apply the relevant patches to the Dispatch repository. The commit messages for these patches will indicate that they are for security issues but will not describe the issue in any detail; instead, they will warn of upcoming disclosure.
  • Issue the relevant releases.

If a reported issue is particularly time-sensitive – due to a known exploit in the wild, for example – the time between advance notification and public disclosure may be shortened considerably.

The list of people and organizations who receives the advanced notification of security issues is not, and will not, be made public. This list generally consists of high-profile downstream users and is entirely at the discretion of the Dispatch team.