Case

Cases are meant to triage events that do not raise to the level of incidents, but can be escalated to incidents if necessary. If you map a case type to an incident type and you escalate the case, then Dispatch will automatically create an incident and link the two.

While Dispatch holds some strong opinions about how to run cases. It does allow for quite a lot of flexibility. Below you will find several different areas that allow you to make the case experience fit your organization.