Case Priority

In addition to case types, Dispatch allows you to specify the case's priority.

Name: The name of the case priority presented to the user.

Description: The description of the case priority presented to the user.

View Order: The order in which the priority will be listed in menus and dropdowns.

Color: The color used for the case priority in the UI.

Default Case Priority: If the reporter of a case does not provide a priority, a default will be used. Enable the setting to make this case priority the default.

Enabled: Whether this case priority is enabled or not.